We tend to underestimate how often staff come across colleagues in distress, and how a difference can be made by being aware of what triggers that distress.
Sudden Loud Noises
Unexpected sounds: A sudden loud noise such as a door slamming, a loud raised voice or an unexpected bang can be enough to trigger someone off to recall a past distressing experience. You can help by keeping your own voice at a low constant level and giving people a warning of any noisy event such as slamming a door.
Unexpected Physical Contact
A friendly touch on the shoulder from one person can be perceived as threatening from another. Be mindful of physical contact and ask first if you are unsure how the other person will react. Give the person space to move back if they wish to do so, and try to do so in a way that does not make the person feel awkward or embarrassed.
Confined or Crowded Spaces
A small meeting room can feel claustrophobic and a crowded corridor can feel very overwhelming. Offering someone a seat near the door or suggesting that you take a short break outside can help to alleviate feelings of panic and overwhelm. See also Trauma informed practice training.
Tone and Word Choices
Be aware that to others blunt clipped words may feel threatening, even when that is not your intention. So be aware of your word choice, speak slowly and if the other person suddenly goes quiet check in with them and be gentle in your tone.
Visible Signs a Trigger Has Landed
Shallow breathing, a sudden flat affect or freezing can be an indicator that a trigger has been landed. Pausing the conversation, lowering the background noise and gently asking the person if they are ok to continue with the conversation a short time later can be supportive.
Some information about how staff can recognise the cues and respond in a safe way rather than increasing the situation is offered in the training on trauma informed practice.
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